1. Home
  2. Responsible Gaming
Your wellbeing comes first

bod99 Responsible Gaming

Online betting should be entertainment, not a problem. bod99 helps you build safe, healthy, and controlled gaming habits. Play responsibly using our tools, limit settings, and support services.

Our commitment: bod99 believes online betting should be entertainment that stays under your control. We're committed to creating a safe environment where every player can play responsibly and get help when needed.

What is Responsible Gaming

Responsible gaming means betting online in a way that doesn't negatively affect your life. This means:

  • Playing for entertainment: Winning money isn't the main goal; having fun is
  • Staying within budget: Only bet money you can afford to lose
  • Time control: Not prioritizing gaming over other life responsibilities
  • Warning: Recognizing the Signs and Getting Help

At bod99, we want every player to follow these principles. We provide various tools and support to help you stay in control. Remember — gaming is a choice, not an addiction. If you feel you're losing control, we're here to help.

Key message: Online betting is entertainment. If it's creating stress, anxiety, or financial problems, take a break and ask for help. No shame or hesitation — your wellbeing is what matters most.

Responsible Gaming Tools

Bod99 gives you various tools to stay in control. They're free and you can use them anytime.

⏸️

Self-Exclusion

Exclude yourself for a set period (30 days, 90 days, 6 months, or permanently). You won't be able to log in during this time.

💰

Deposit Limit

Set daily, weekly, or monthly deposit limits. Once reached, you won't be able to deposit more.

🎯

Loss Limit

Set the maximum amount you can lose within a specific time period. Betting stops once the limit is reached.

⏰

Session Timer

Track how long you've been playing. Get reminders after a set time and take breaks.

🔔

Reality Check

You'll be shown at regular intervals how long you've been playing and how much you've won/lost.

🚫

Cool-off Period

Take a temporary break from 24 hours up to 6 weeks. You can reactivate later.

How to set up tools

Using these tools is very simple:

  1. Log in: Log in to your bod99 account
  2. Go to Account Settings: Profile icon in top right → Settings
  3. Responsible Gaming: Select "Responsible Gaming" from the menu
  4. Choose a tool: Click on the tool you want (Deposit Limit, Self-Exclusion, etc.)
  5. Set limits: Enter amount or time
  6. Confirm: Verify with OTP and confirm

Important: Limit reductions take effect immediately, but raising limits requires a 7-day waiting period. This protects against impulsive decisions.

Recognize problem signs

Gaming addiction develops gradually. If you notice the signs below, be alert and seek help:

Financial warning signs

  • Spending more money than your budget
  • You're chasing losses by betting even more
  • Struggling to pay bills or buy necessities
  • Borrowing money for gaming
  • Hiding financial problems from family

Behavioral Signs

  • Lying about or hiding your gaming
  • Spending less time with friends and family
  • Neglecting work, study, or responsibilities
  • Unable to stop or cut down on gaming
  • Constantly thinking about gaming

Psychological warning signs

  • Feeling restless or irritable when unable to game
  • Feeling depressed or anxious after losses
  • Not enjoying other activities like you used to
  • Experiencing sleep or appetite problems
  • Feeling guilt or shame

If you notice three or more of these signs, please seek help. Addiction is an illness, not a weakness. You can recover with professional help. Contact the helplines below — completely confidential and free.

Our commitment

Bod99's active commitment to Responsible Gaming.

Age verification

Strict age verification process. Those under 18 cannot register.

Safe Environment

All games are fair, transactions are secure. No manipulation or fraud.

24/7 Support

Our team is ready for any issue. Live chat and email support in Bangla.

Transparent information

All rules, odds, and bonus terms are written in clear language. No hidden fees.

Powerful Tools

Self-Exclusion, Limit Setting, Reality Check — all tools are free.

Support Links

Partnership with addiction treatment organizations. Assistance in accessing professional help.

Help & Support

If you or someone you know is struggling with gaming addiction, reach out to the organizations below. All services are confidential and free.

Bod99 Support Team

Email Support

[email protected]
Response within 24 hours

Live Chat

Available 24/7 on site
Immediate support

Professional helplines

Gaming addiction helpline: 16963 (Bangladesh) — Free, confidential counselling

International support:
— Gamblers Anonymous: gamblersanonymous.org
— GamCare: gamcare.org.uk
— BeGambleAware: begambleaware.org

Local services

Mental health and addiction treatment services in Bangladesh:

  • National Institute of Mental Health: Dhaka, Phone: 02-9120851
  • Pabna Mental Hospital: Pabna, Phone: 0731-64151
  • Psychiatrist: Contact the psychiatry department at your local hospital

Remember: Seeking help is a sign of strength, not weakness. The sooner you reach out, the faster you can recover. There's no shame or fear — professionals are here to help, not judge.

Responsible Gaming Tips

Follow these simple guidelines for a safe and enjoyable gaming experience:

1. Set a budget

  • Decide the maximum you'll spend before you play
  • Only use money you can afford to lose
  • Never play with money meant for bills, rent, or food
  • Set a deposit limit

2. Set Time Limits

  • Decide in advance how long you'll play
  • Set an alarm or timer
  • Avoid long sessions — take regular breaks
  • Don't play when tired or stressed

3. Maintain balance

  • Gaming is just one of many forms of entertainment — not the only one
  • Make time for family, friends, and hobbies
  • Don't neglect work, studies, or responsibilities
  • Ensure regular exercise and adequate sleep

4. Don't chase losses

  • Don't chase losses by betting more
  • Accept your losses and stop
  • Think about it — betting more will only increase your losses
  • Start fresh the next day

5. Don't play under the influence

  • Never play under the influence of alcohol or drugs
  • These impair your decision-making ability
  • Play with a clear head to avoid emotional bets

6. Keep Records

  • How much you deposited, how much you won/lost — write it down
  • Check Transaction History on bod99 regularly
  • Review monthly reports to understand your patterns
  • If spending is increasing, set limits

7. Heed the warning signs

  • Stop if gaming makes you uncomfortable
  • Listen if family or friends express concern
  • If you feel you're losing control, get help
  • Address problems while they're still small

Common Questions

There can be various reasons for account lock, and each has a different solution.

Possible causes & solutions:

1. Entering the wrong password repeatedly:
For security, your account will be locked for 30 minutes after 5 incorrect password attempts.
Solution: Wait 30 minutes and try again. If you've forgotten your password, click "Forgot Password" to reset.

2. Self-Exclusion active:
If you or someone else sets Self-Exclusion, you won't be able to log in until the period ends.
Solution: Wait until the Self-Exclusion period ends. If you set it by mistake, email [email protected] (though immediate unlock may not be possible for safety reasons).

3. Account Verification pending:
Your account may be restricted if you don't submit KYC documents.
Solution: Submit National ID, proof of address, and selfie. Support team will verify and unlock within 24-48 hours.

4. Suspicious activity:
Accounts are suspended if multiple accounts, fraud, or rule violations are suspected.
Solution: Contact Live Chat or [email protected]. Explain the situation and provide any required documents. You'll be informed of the decision once reviewed.

5. Technical issues:
Login issues may occur due to browser cache, cookies, or server problems.
Solution:
— Clear browser cache & cookies
— Try a different browser or Incognito mode
— If using the app, uninstall and reinstall
— Turn off VPN if you're using one

6. IP Block:
Access from prohibited countries or suspicious IPs may result in a block.
Solution: Use a stable internet connection in your own country and contact support.

For quick help:
— Live Chat: Available 24/7 on site
— Email: [email protected] (mention your Username and registered mobile number)
— Have information ready: Username, last login time, screenshot of the issue

After receiving a bonus, you must wager a certain amount before withdrawing — this is the wagering requirement or "rollover."

What is wagering:
Wagering means you must bet the bonus + deposit (or just the bonus) a certain number of times. Example: 35x wagering means you must bet 35 times the amount.

Calculation example:

Example 1: Welcome Bonus
— You deposited: ৳1,000
— Bonus received: BDT 1,500 (150% bonus)
— Total balance: ৳2,500
— Wagering requirement: 35x (bonus + deposit)
— Calculation: (৳1,500 + ৳1,000) × 35 = ৳2,500 × 35 = ৳87,500
— You must wager a total of ৳87,500 before withdrawal.

Example 2: Free Bet
— Received free bet: ৳500
— Wagering: 10x (bonus only)
— Calculation: ৳500 × 10 = ৳5,000
— You need to bet ৳5,000.

Which bets count:
Not all bets contribute equally to wagering. Typically:
— Sports bets (1.50+ odds): 100% counted (৳100 bet = ৳100 wagering)
— Sports bets (odds below 1.50): 50% or not counted
— Slot games: 100% counted
— Table games (Blackjack, Roulette): 10%-20% counted
— Live Dealer: 20%-50% counted

Track wagering:
1. Log in
2. Account → Bonuses or "My Bonuses"
3. Click on Active Bonus
4. See: Total requirement / How much completed / How much left
Example: ৳87,500 / ৳42,300 / ৳45,200 remaining

When you can withdraw:
— Once wagering is 100% complete
— Bonus balance → will transfer to Withdrawable Balance
— Then you can withdraw normally

Important note:
— Wagering completion deadline: typically 30 days (check bonus terms)
— If the deadline expires, bonus and winnings will be forfeited
— Withdrawing before meeting wagering will forfeit the bonus
— Maximum win: Some bonuses have a win cap (e.g. 10x the bonus)

Tips:
— Play slots to meet wagering (100% contribution)
— Play longer with smaller bets
— Always read bonus terms
— If in doubt, ask via Live Chat

Play responsibly, have fun

At bod99, we want your gaming experience to be safe and enjoyable. Use our tools, set limits, and get help when you need it. Your wellbeing is our priority.

Register securely Log In

18+ years | Play for entertainment | Get help if there's a problem

বাংলা